At MMA Tech Services, we value our clients and strive to provide high-quality IT services tailored to your business needs. We believe in transparency and fairness, and this Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service not delivered as agreed in the contract or proposal.

• Project cancellation before significant work has commenced (usually within 3 business days of order confirmation).

• Duplicate payment due to technical or billing errors.

• Unsatisfactory service, where issues have been reported within 7 days of delivery and we are unable to resolve them despite reasonable efforts.

2. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• Client changes mind after the project has started or services have been rendered.

• Delays caused by the client, including lack of communication or missing inputs.

• Custom software or development services that have already been delivered and approved.

• Services purchased on promotional or discounted pricing.

3. Process for Requesting a Refund

To request a refund, please contact us at support@mmatech.biz with:

• Your name and contact information

• Project or invoice number

• Reason for the refund request

• Supporting documentation (if applicable)

We will review your request and respond within 7 business days.

4. Refund Method

If your refund request is approved, the amount will be refunded through the original payment method within 10–15 business days.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page with the updated date.

Need Help?
If you have any questions about our refund policy, please contact our support team at support@mmatech.biz.